Making information consumption tools is hard.
Information is polymorphic.
Good enough for who?
Good enough for our customers? Or good enough for us, the maker? They're both valid. We need to serve both.
My customer found a bug, but I fixed that last
First, fix the customer's confidence, followed by the customer's experience. Then the bug.
The danger of building a business around a "feature"
How a new Twitter feature threatens to make my product obsolete.