saas

Nov
06

Making information consumption tools is hard.

Information is polymorphic.
1 min read
Oct
25

Good enough for who?

Good enough for our customers? Or good enough for us, the maker? They're both valid. We need to serve both.
1 min read
May
31

My customer found a bug, but I fixed that last

First, fix the customer's confidence, followed by the customer's experience. Then the bug.
5 min read
May
15

The danger of building a business around a "feature"

How a new Twitter feature threatens to make my product obsolete.
2 min read